Privacy Policy

Audiopunks by Meloclub SAS
Last updated: January 3, 2025

At Audiopunks, we believe privacy should be simple.

We collect and process only the information reasonably necessary to operate Audiopunks, process and fulfil orders, manage software licenses, provide customer support, maintain security, and comply with our legal obligations.

We do not sell your personal data, and we do not build advertising profiles from your information.

1. Who is responsible for your data

Audiopunks is a brand operated by Meloclub SAS, which is responsible for the processing of your personal data.

If you have any questions about your personal data or this Privacy Policy, you can contact us through the Audiopunks website.

2. What information we collect

We aim to collect the minimum amount of information necessary to provide our services.

Depending on how you use Audiopunks, this may include:

  • Your name and email address
  • Billing information
  • Order and transaction information
  • Account information
  • Information you provide when contacting customer support
  • Software license and activation information
  • Limited technical information necessary to operate and secure our website and software

Payment information

Audiopunks does not collect or store your full payment card details, security codes, or other complete payment credentials.

Payments are processed by established third-party payment providers. Depending on the payment method you choose, your payment information is provided directly to the relevant payment provider.

These providers use security measures, including encryption and fraud-prevention systems, designed to protect payment transactions and prevent unauthorized or fraudulent payments.

Audiopunks receives only the payment and transaction information reasonably necessary to confirm and fulfil your order, provide customer support, and meet accounting or legal obligations.

Payment information handled directly by a payment provider is subject to that provider’s own privacy and security practices.

Software and license information

Our own software licensing system may process limited technical information such as:

  • Your software license
  • Activation status
  • Software version
  • Operating system
  • Plugin format
  • Device or installation identifiers
  • Other information necessary to verify and manage your license

We use this information to activate and manage your license, prevent unauthorized use, provide customer support, and maintain the reliability and security of our software.

This information is not used to create advertising profiles.

Website information

When you use the Audiopunks website, we may automatically receive limited technical information such as your IP address, browser type, device information, and information necessary to operate, secure, and troubleshoot the website.

3. Why we use your information

We use personal data only where there is a legitimate reason to do so, including:

  • Processing and fulfilling orders
  • Delivering software and licenses
  • Creating and managing software licenses
  • Providing customer support
  • Communicating with you about your orders, account, or licenses
  • Maintaining the security and reliability of our website and software
  • Preventing fraud, unauthorized use, and abuse
  • Improving our products and services
  • Maintaining accounting, tax, legal, and regulatory records
  • Sending marketing communications where permitted and where the appropriate legal basis exists

Our primary purpose is to provide the products and services you have requested and to operate Audiopunks properly.

We do not sell your personal data or use it for unrelated advertising purposes.

4. Marketing communications

We may occasionally send information about Audiopunks products, updates, or promotions where permitted by applicable law.

Where consent is required, we will ask for it before sending marketing communications.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in our emails.

Transactional and service-related communications, such as order confirmations, license information, or important service notices, may still be sent when necessary.

5. Who processes your information

Your personal data is primarily processed by Meloclub SAS and Audiopunks as part of operating the service, including order management, software licensing and activation, customer support, and account administration.

We also use a limited number of trusted third-party service providers where necessary to operate Audiopunks, such as:

  • Payment providers
  • Hosting and infrastructure providers
  • Email delivery services
  • Security and fraud-prevention services
  • Accounting and other operational service providers

These providers receive only the information reasonably necessary for the service they provide and process it in accordance with applicable data protection requirements.

We do not sell or rent your personal data.

We may also disclose information where required by law, legal proceedings, or where reasonably necessary to protect Audiopunks, our customers, or our services.

6. International data transfers

Some of our service providers may process personal data outside the European Economic Area.

Where personal data is transferred outside the EEA, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law, including where applicable through an adequacy decision or appropriate contractual safeguards.

7. How long we keep your information

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy or where we are required to retain it by law.

For example:

  • Order and accounting information may be retained for the periods required by tax and accounting laws.
  • License information may be retained for as long as necessary to manage your purchased license and provide support.
  • Customer support communications may be retained for a reasonable period to manage your request and maintain service records.
  • Marketing information is generally retained until you unsubscribe or otherwise withdraw your consent where applicable.

When information is no longer required, we will delete it or anonymize it where reasonably possible.

8. Cookies

We aim to keep the use of cookies and similar technologies to a minimum.

We may use strictly necessary cookies to operate features such as:

  • Shopping carts and purchases
  • Login and account functions
  • User preferences
  • Security
  • Website functionality

Where optional analytics, advertising, or other non-essential technologies require consent under applicable law, we will request that consent before using them.

You can refuse or withdraw consent for optional technologies through the available cookie settings.

We do not use cookies to build advertising profiles unless this is permitted by applicable law and, where required, you have given your consent.

9. Your rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Request restriction of certain processing
  • Object to certain processing
  • Request portability of your personal data
  • Withdraw consent where processing is based on consent
  • Unsubscribe from marketing communications

You can exercise these rights by contacting us through the Audiopunks website.

We may need to verify your identity before processing certain requests in order to protect your information.

You also have the right to lodge a complaint with the competent data protection authority. In France, this is the Commission Nationale de l’Informatique et des Libertés (CNIL).

10. Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

Payment credentials are handled directly by our payment providers, and Audiopunks does not store complete payment card details.

Our own licensing and customer support systems are operated as part of Audiopunks and are protected using reasonable security measures appropriate to the nature of the information involved.

No internet-based service can be guaranteed to be completely secure, but we take reasonable steps to protect the information we process.

11. Children’s privacy

Audiopunks services are not directed specifically at children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.

When changes are material and notification is required by law, we will take appropriate steps to inform you.

The latest version will always be made available on the Audiopunks website.

13. Contact

If you have questions about this Privacy Policy, your personal data, or how we process it, please contact us here.

Login

Or

Register